Ingrid Sidiadinoto, senior managing director of UPS Malaysia (left) and Lin Zheng, CEO of Ninja Van Malaysia (right) at the signing ceremony marking the beginning of their partnership
In the region, a staggering 89% of businesses still struggle to maintain a resilient supply chain, particularly when it comes to last-mile delivery. This gap often results in inefficiencies, delays, and increased costs, hampering overall business performance. However, the recent partnership between Ninja Van and UPS offers a promising solution. By leveraging Ninja Van’s extensive regional network and expertise in last-mile delivery, combined with UPS’s global reach and reliable express services, businesses can significantly enhance their supply chain resilience. This collaboration enables faster, more reliable deliveries, both domestically and internationally, ensuring that businesses can meet customer demands more effectively and expand their market reach.
Customers in Malaysia can now access UPS’s Worldwide Express and Express Saver services at any of Ninja Van Malaysia’s 52 self-owned stores across Klang Valley. Customers will also be able to find their nearest Ninja Van location via the UPS drop-off locator on ups.com.
“We’re honoured to be collaborating with UPS, bringing their renowned global delivery services to our store. Through this collaboration, we aim to offer even greater convenience and reach for businesses and customers alike. We trust that this partnership will not only enhance our service portfolio but also reinforce our dedication to meeting the evolving needs of our customers with reliable and efficient delivery solutions,“ said Lin Zheng, Ninja Van Malaysia CEO.
UPS Worldwide Express is a time definite service that guarantees delivery as early as 10 a.m. UPS Express Saver is a day definite service that guarantees delivery by the end of the day. Both offer delivery across Asia Pacific as soon as the next business day and to the rest of the world in as little as two business days.
“This is a really exciting announcement as it provides more businesses in Malaysia with faster, more convenient access to UPS’s industry-leading global delivery network,” said Ingrid Sidiadinoto, senior managing director of UPS Malaysia.
“Our research shows that the more countries a small business exports to, the faster their revenue grows. So reaching new customers overseas is a big opportunity. But at a time when the complexities of global trade can seem increasingly unpredictable, businesses need a reliable partner that can help them set up a resilient, future-focused supply chain first. We work with all our customers to provide the complete, end to end logistics experience and partners like Ninja Van Malaysia are a key part of that. Together we give businesses the peace of mind they need to focus on growth.”
As part of Ninja Van Malaysia’s commitment to providing hassle-free end-to-end parcel delivery, the company has invested in more than 5,500 pick-up and drop-off points nationwide. Currently, the available services include sending, collecting and returning parcels, as well as purchasing prepaid Ninja Packs. Now with the integration of UPS’s services, customers will also be able to process both domestic and international parcels simultaneously.
According to a recent study of small businesses in Asia Pacific, those that offer products in more countries see revenues grow faster than if they only exported to a few countries or none. In fact, 63% of SMBs that were omnichannel sellers and multimarket exporters reported revenue growth of 5% or more in 2022.
To maximise its scale in e-commerce, Ninja Van Malaysia offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Malaysia’s e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
